The California Public Utilities Commission announced on Mar. 19 that it has adopted updates to the California Connect program, also known as the Deaf and Disabled Telecommunications Program, to better serve Californians with disabilities.
The changes are intended to ensure that people with hearing, speech, vision, mobility, memory, or cognitive disabilities have access to modern communication tools and services. As more than four million Californians live with a disability and many face financial barriers to assistive technology, the program aims to close this gap by providing specialized equipment at no cost.
California Connect offers three main service areas: an Equipment Distribution Program that provides devices such as amplified phones and Braille keyboards; the California Relay Service, which enables users to make phone calls through trained operators by dialing 711; and support for Augmentative and Alternative Communication devices like speech-generating tablets. The Voice Options program has become a permanent part of California Connect, helping thousands communicate in new ways.
Service centers are located throughout the state—including rural and tribal regions—to provide in-person support. The program also partners with local organizations and community groups to expand outreach. Recent improvements include expanded online application options and efforts to reduce barriers for those facing limited internet access.
The Feb. 26 decision by the CPUC modernizes the program by supporting internet-based technologies such as Voice over Internet Protocol (VoIP), simplifying applications through electronic certification by medical professionals, encouraging partnerships with community-based organizations in underserved areas, coordinating with other assistance programs like California LifeLine and Medical Baseline, and improving emergency preparedness through collaboration with response agencies.
Californians can apply for California Connect online, by phone, or at local service centers. Trained staff guide applicants so they receive equipment or services tailored to their needs. Relay services remain available simply by dialing 711.
