Amazon is seeking an Employee Relations Manager to support its Field Operations organizations in the Southern California region. The role focuses on ensuring fair and respectful treatment of employees, consistent with Amazon’s core business values and objectives. The manager will be responsible for both proactive initiatives, such as developing workplace relations programs and conducting training, and reactive tasks like addressing crisis-oriented employee relations issues across various operational regions.
The position requires extensive collaboration with field operations managers, human resources teams, and contractors. Responsibilities include analyzing feedback from employees and partners to identify risks, creating solutions to mitigate those risks, managing large-scale projects aimed at improving frontline partner experience, and delivering engaging training sessions. Strong project management skills are essential, as the manager will balance ongoing projects with urgent crisis response situations.
Candidates should have at least seven years of experience in employee or labor relations or labor/employment law. A bachelor’s degree is required; advanced degrees or specialized training in labor/employee relations are preferred. Experience supporting large hourly workforces and using metrics to drive improvements is necessary. Additional qualifications include strong communication skills, organizational abilities, sound judgment, accountability, and the ability to handle confidential information appropriately.
Travel is a significant component of this role—up to 50% domestically—and candidates must be comfortable traveling on short notice. The position supports sites throughout one or more operational regions but can be based anywhere in the United States.
Amazon emphasizes its commitment to equal opportunity employment: “Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.”
Applicants from Los Angeles County should note that job duties require working safely with others under stressful conditions while maintaining standards of excellence. Communication with staff must remain effective and respectful at all times. According to Amazon: “Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position… Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”
Amazon highlights its inclusive culture: “Our inclusive culture empowers Amazonians to deliver the best results for our customers.” The company provides accommodations during hiring for individuals with disabilities; details are available at https://amazon.jobs/content/en/how-we-hire/accommodations.
Compensation includes a base salary range determined by experience, qualifications, and location along with sign-on payments and restricted stock units (RSUs). Benefits offered by Amazon include health insurance covering medical needs (medical care, dental services, vision coverage), life insurance options (Basic Life & AD&D plus supplemental plans), mental health support services (EAPs), flexible spending accounts for healthcare costs, adoption/surrogacy reimbursement programs for families expanding through these means as well as 401(k) matching contributions paid time off parental leave packages—all detailed further at https://amazon.jobs/en/benefits.
