Amazon Pharmacy has announced the launch of in-office kiosks designed to help patients obtain their prescribed medications immediately after their medical appointments. The initiative aims to address ongoing challenges in medication adherence, with data showing that nearly one-third of prescriptions in the United States are never filled and about half of medications for chronic conditions are not taken as prescribed. These trends contribute to missed health outcomes and increased health care costs.
The new Amazon Pharmacy Kiosks will be available starting December 2025 at One Medical locations throughout the greater Los Angeles area, including Downtown L.A., West L.A., Beverly Hills, Long Beach, and West Hollywood. The company plans to expand the service to additional One Medical offices and other locations in the future.
Hannah McClellan, vice president of operations at Amazon Pharmacy, stated, “We know that when patients have to make an extra trip to the pharmacy after seeing their doctor, many prescriptions never get filled. By bringing the pharmacy directly to the point of care, we’re removing a critical barrier and helping patients start their treatment when it matters most—right away.”
The kiosks are intended to address issues faced by those living in so-called “pharmacy deserts,” which affect about one in four neighborhoods in the U.S. and limit access to essential medications. Additionally, even in areas with nearby pharmacies, patients often encounter delays and other obstacles. According to recent data, only 51% of customers report their prescriptions were quickly filled at retail pharmacies.
After a provider writes a prescription, patients can choose to have it sent to Amazon Pharmacy for in-office kiosk pickup. Using their mobile phones and the Amazon app, patients can check out and typically receive their medication within minutes, eliminating the need for a separate trip to the pharmacy.
Dr. Andrew Diamond, chief medical officer at One Medical, commented on the potential impact: “As clinicians, we see firsthand how delays in starting medication can impact treatment outcomes. The ability to know a patient is leaving our office with their medication in hand—especially for conditions requiring immediate treatment like infections—can make a meaningful difference in their care journey.”
Each kiosk is stocked with medications based on the prescribing patterns of its specific location and is supported by Amazon’s logistics and technology. Patients create an Amazon Pharmacy account, schedule an appointment at a participating One Medical location, and ask their provider to send the prescription to Amazon Pharmacy. At checkout in the Amazon app, they select kiosk pickup and pay, receiving a QR code to scan at the kiosk for medication pickup. An Amazon pharmacist reviews each order before it is dispensed.
Patients can also view upfront costs, including discounts and estimated insurance copays, pay for prescriptions, and connect with an Amazon Pharmacy licensed pharmacist via secure video or phone consultation if needed. The company also notes that manufacturer-sponsored coupons are automatically applied to eligible orders to help make medications more affordable.
McClellan added, “We’ve designed the kiosk experience to be simple, fast, and patient-centered. But we also understand that patients sometimes have questions about their medications. That’s why every kiosk transaction includes access to our team of pharmacists who can provide consultation via video or phone, just as they would at a traditional pharmacy counter.”
The introduction of these kiosks is part of Amazon Health Services’ broader effort to simplify health care access and improve continuity of care by integrating primary care, virtual care, pharmacy services, and more.
